Press the side button for 3 seconds until a green light appears and you hear two short beeps.
If the LED comes on orange, the device still works, but is low on battery and needs to be exposed to sunlight soon.
Choose a spot on the inside of your windshield that gets plenty of sunlight (avoid areas behind stickers or tinted sections) and doesn’t obstruct your view.
Placed near the bottom edge of the windshield (anywhere horizontally), LED facing towards the roof of the vehicle
Placed near the top-middle of the windshield, LED facing towards the dash of the vehicle.
Choose a spot on the inside of your windshield that gets plenty of sunlight (avoid areas behind stickers or tinted sections) and doesn’t obstruct your view.
Placed near the bottom edge of the windshield (anywhere horizontally), LED facing towards the roof of the vehicle
Placed near the top-middle of the windshield, LED facing towards the dash of the vehicle.
Clean the chosen area with the provided pad, peel off the adhesive, and stick your SoloTag (refer to the examples for suggested orientation).
Please refer the above steps or follow the tutorial video.
We recommend installing the SoloTag on the lower corner of the windshield on the driver side or behind the rear view mirror. You can place it on other glass area with the following guiding principles:
If you press the button, and the LED comes on, the SoloTag is all set. It might need some solar exposure soon, if the LED is orange.
If this is your first time, you have not pressed the button down long enough. Press and hold the button for a minimum of 3 seconds to activate the SoloTag.
The continuous green LED indicates that you have sufficient battery for successfully operating the SoloTag, and is only coming on after the device has been activated. So you are good to go.
This indicates that SoloTag battery is low. Please charge the device by exposing its solar panel to the sun.
The SoloTag device is equipped with solar panels that allow users to harness solar energy for charging purposes. For best exposure, we encourage our users to park in a sunny spot. The higher the intensity of the sun, the more efficiently it can charge.
The LED of the SoloTag unit can come on in two colors. These are:
If the SoloTag Device is lost or stolen, contact the SoloTag Support Team (solotagsupport@cmtelematics.com)
If the SoloTag Device is destroyed or damaged, contact the SoloTag Support Team. (solotagsupport@cmtelematics.com)
Your device has run out of battery. To charge it more quickly, you can plug it in with a USB-C cable. When you plug it in, a little light will come on next to the plug. It will turn off once charged enough. When it is off, you can check that the device is charged again, by pressing the button and see if the larger main LED comes on.
Email SoloTag Support Team (solotagsupport@cmtelematics.com). We will reply via email within 2 business days.
We'd love to hear your feedback! Please share with us by emailing SoloTag Support Team.